Refund Policy

1. Subscription Plans

• You may cancel your subscription at any time from your portal.
• Cancellation takes effect at the end of the current billing period. You retain access until then.
• Charges for the current billing period are non-refundable once the period has started.
• No prorated refunds are provided for partial months or years.

2. Setup & Onboarding

• If your bot has not yet been delivered, a full refund is available upon request.
• Once your custom AI bot has been delivered, the setup is considered complete and non-refundable.

3. Duplicate or Incorrect Charges

• If you believe you were charged in error, contact hello@narevik.com as soon as possible.
• Duplicate or clearly erroneous charges will be reviewed and corrected promptly.

4. Non-Refundable Items

• Subscription fees for billing periods already started.
• Overage charges ($0.01 per conversation above your plan limit).
• Any third-party costs incurred on the customer's side.

5. How to Request a Refund

Email hello@narevik.com with your account details and reason. We respond within 2 business days. The fastest way to resolve any billing issue is to contact us before initiating a card dispute.